I'll be one of the first to post my experience with Hobby Lobby's Customer Service. Here is an e-mail that I sent to one of the Supervisors a few months ago:
Just wanted to let you know that Jay Burkart has been so helpful in assisting me with some product info off the hobby-lobby website. He had great follow-up and even went as far as locating another source for me. I wanted to make sure that his efforts did not go unnoticed. Heís very polite and courteous. Iíve had great success with Hobby-Lobby and your customer service is awesome. Thanks for everything. Kudos to Jay!